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GENERAL
INFORMATION
Are members on the site screened?
What
is the difference between standard and Trial/Full memberships
Is
my identity and personal information secure?
COST AND BILLING
How much does it cost to register?
How do I pay my membership fee?
Can I get a refund if I cancel my membership?
Why was my credit card denied?
I
have a query about my credit card transaction, who can I contact?
LOGIN PROBLEMS
I lost my username or password, what do I do?
How do I change my username/password?
How do I change my email?
MEMBERSHIP ISSUES
How do I become a member, and what types of membership
are available?
How do I search for members?
How do I send message to members?
How do I get message from other members?
How do I block a member from contacting me?
How do I send a member a kiss?
How do I add a member to hotlist?
YOUR PROFILE
Are profiles censored, and is there any limit to
what I can put in my profile?
How
long does it take to have my photos/video/sound approved?
Why do my photos keep getting removed from my profile?
How
do I temporarily turn off my profile?
How do I permanently remove my profile and account?
How do I update my profile?
NOT RECEIVING EMAILS FROM ADULT ONLY DATING?
How to turn off bulk/spam/junk filtering in American
Online
How to turn off bulk/spam/junk filtering in MSN Hotmail
How to turn off bulk/spam/junk filtering in Yahoo Mail
How to turn off bulk/spam/junk filtering in Gmail by Google
How to turn off bulk/spam/junk filtering in Other ISPs
How to turn off bulk/spam/junk filtering in Other Email
Software
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GENERAL INFORMATION
Are members on this site screened?
There is no way that we can do extensive background checks on members, and we
expect you to understand that we cannot take responsibility for any pain, damage
or suffering arising from your use of this site. Please use your common sense
and be careful about giving out personal information to people you meet on this
site. However, member agrees that the information provided in their registration
represents his or her profile or that of someone that has authorized you to
represent them. Members completion of the registration steps confirms their
agreement to indemnify AdultOnlyDating.com, its owners, and its parent entities,
from any form of liability resulting from use of its services. You understand
that your profile will be placed on the internet as a result of using this service
and is subject to the risks normally associated with internet data exchange.
What is the difference between standard and Trial/Full memberships?
Standard membership has limited site features. Gold membership has unlimited
site features.
Is
my private information and identity secure?
Yes it is very secure. There is no way that anyone else can come across your
private information on our site. We even insist that you do not publicly disclose
any private information, (such as name, address, phone number etc) about you
on the site.
COST
AND BILLING
How much does it cost to register?
Standard membership registration is completely FREE. However, there is a small
charge for Trial and Full memberships.
How
do I pay membership fees?
Credit Card or Debit Card via our online transaction processors.
Can I get a refund if I cancel my membership?
All payments already made are non-refundable. The upgrade fee is non-refundable
since it gives you immediate access to the features on the site. In certain
situations, refunds are made at the discretion of the support manager.
Why
was my credit card denied?
There are many reasons why an order comes back denied by your financial institution.
Most common are:
Insufficient
funds available
Your card has expired
Your billing address does not match the card statement
CVV/CVV2 (card verification value) number incorrect or incomplete
I
have a query about my credit card transaction, who can I contact?
If you upgraded your account using CCBill, please contact CCBIll at https://support.ccbill.com
LOGIN PROBLEMS
I lost my username or password, what do I do?
By clicking here, you
can retrieve your login information by entering your email address that you
have used for registration.
How
do I change my username/password?
Log into the site using your username and password. Click on the My Profile
and scroll down to where your password is. Enter your new password in the appropriate
box and click on the Save Changes button at the bottom of the page.
How
do I change my email?
Log into the site using your Username and password. Click on the My Profile
and scroll down to where your email address is. Enter your new email address
in the appropriate box and click on the Save Changes button at the bottom of
the page.
MEMBERSHIP
ISSUES
How do I become a member, and what types of membership are available?
You become a member by filling in our registration form on our web site. Basically,
we offer 2 types of membership.
Standard
Membership, for those who have not paid by subscribing.
Trial Membership, to allow you to try the sites features on a limited use basis
for 3 days
Full Membership, to give you unlimited access to the site for up to 180 days
(6 Months)
How do I search for members?
There are many ways to search members such as username, member id, zip code,
age or extended search preferences.
How
do I send message to members?
Standard members have limited access to email feature. Only Trial and Full Members
can fully contact other members:
How
do I get message from other members?
AdultOnlyDating.com uses a sophisticated emailing system. When you get mail,
it goes into your mailbox on AdultOnlyDating.com, and you are also automatically
notified in your private email address. The sender does not get to see your
private email address. This will present you with a link back to AdultOnlyDating.com,
where you can then log in as usual to read your mail.
How
do I block a member from contacting me?
You have to be logged in to members area. Search the member you want to block.
When the members detail appears, click on View Profile. When the next page appears,
click on Block Member.
How
do I send a member a kiss?
You have to be logged in to members area. Search the member you want to block.
When the members detail appears, click on View Profile. When the next page appears,
click on Send a Kiss.
How
do I add a member to hotlist?
You have to be logged in to members area. Search the member you want to block.
When the members detail appears, click on View Profile. When the next page appears,
click on Hot List.
YOUR
PROFILE
Are profiles censored, and is there any limit to what I can put in
my profile?
Not all profiles are censored. profiles are automatically created when you register,
we do have modify Photos, Videos and Sound. We reserve the right to refuse any
profile or photograph that we feel is inappropriate for this site. Also, we
ask that you do not put any personal information etc, in your profile, including
but not limited to: Any direct contact information (i.e., email addresses, URLs,
phone numbers, full names, addresses), any location or descriptive information
that threatens a member’s anonymity, abusive language of any kind (i.e.,
vulgarity, racism), discussion or descriptions of illegal acts or behaviour
(i.e., drug use, violence), business or political advertisements or solicitations,
Material that exploits or solicits personal information from individuals under
the age of 18, unauthorised use of copyrighted or trademarked material
How
long does it take to have my photos/video/sound approved?
It usually takes 1-2 business, depending on how many people sign up each day.
Why
do my photos keep getting removed from my profile?
Photos that you upload to your profile are included within the photo rating
system. We want to ensure that photos within the rating system are real people,
and not comical photos. You are more than welcome to upload any kind of photo
to your Gallery - these photos aren't included in the rating system.
How do I temporarily turn off my profile?
Log into the site using your Username and password. Click on the My Profile
and scroll down to where your email address is. Enter your new email address
in the appropriate box and click on the Suspend account link at the top of the
page.
How do I permanently remove my profile and account?
To permanently delete your profile, please email members@adultonlydating.com
How do I update my profile?
To update your profile, please follow these steps: Log into the site using your
username and password. Click on the My Profile under Member Menu to the top
left hand side of the page. Make all necessary changes and then scroll to the
bottom of the page and click Save Changes.
NOT RECEIVING EMAILS FROM US?
We send three types of emails to our members email addresses. First,
a confirmation email is sent to a new members email address he/she provides
during registration. Second, when a member receives chat messages or other interactive
communication messages in the members area, a notification message will be sent
to that members email address. Third, occasionally, we send promotional messages
to our members email addresses.
Some members noted that they didnt receive our notification
messages in their inboxes. We encourage you to check your bulk mail, spam folder,
or junk mail folder to see if your anti-spam filters have incorrectly sorted
your confirmation or notification emails there.
Here are some steps to take to prevent spam blocking
and email filtering issues:
To ensure to receive your confirmation or notification
emails from us, please add members@adultonlydating.com to your approved sender
addresses list in your spam filter for most web-based email programs. Specific
steps are listed below for a few of the largest email providers.
If you use spam filtering or bulk mail software, we encourage you to place the
address members@adultonlydating.com in your approved sender or friends addresses
list. By telling your filtering software to allow emails with this address through
you ensure that you will not miss any confirmation or notification emails from
Adult Only Dating.
American Online:
If you have AOL 9.0 Enhanced, images and links in email are disabled by default
unless you add the sender to your address book. You can enable them, but it
requires an extra step unless you follow these directions. In addition, AOLs
adaptive spam filters could, over time, mistakenly delete our messages. To ensure
delivery of your confirmation or notification emails , simply go to keyword
address book and put members@adultonlydating.com
in an email address field in your address book.
MSN Hotmail:
Select Options and then Junk email Protection and add members@adultonlydating.com
to your Safe List.
Yahoo Mail:
If spam is not a problem for you, you may want to turn off SpamGuard under Mail
Options. If you use SpamGuard, check your bulk mail folder regularly to ensure
important messages are not mistakenly filtered. Click the addresses button,
then select Add Contact and save members@adultonlydating.com
to your contacts list.
Gmail by Google:
Go to your Spam folder and check the box next to the message you want to approve,
then click on the Not Spam button at the top of the page.
Other ISPs:
Some ISPs enable spam filters that you can turn off or tune to your preferences.
Check your ISPs Web site or contact their technical support team if you believe
you are missing messages from AdultOnlyDating.com or any other email subscriptions.
Other Email Software:
Check your email software options or settings screen to see if you can add members@adultonlydating.com
a white list or safe list of senders that are never filtered. Alternatively,
there may be a folder where suspected spam is moved. You should check there
regularly to ensure important messages, such as AdultOnlyDating.com mailings,
are not mistakenly filtered.
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